My Resume

“As a product manager in charge of Shopee's customer service chatbot, Freda utilised her clear analytical skills to uncover customers' problems and design data-driven features to resolve those pain points. On top of that, she displayed strong empathy to consider the user flow and experience of the machine-human interaction, and looked beyond mere numbers to factor these into the design process. It was an enjoyable period of time working with her, and she will definitely be an asset to any product team."

- Lennard Foo, Data Science Product Manager @ Shopee