
Live Agent Resource Management System
A Machine Learning Model based semi-automatic system that dynamically controls the real-time traffic to live agents

Taskbot Answer Structure
A systematic chatbot answer structure with user-centric elements to improve customer satisification for after-sales customer service

Shuffle
A refreshing grouping system for proactive interaction between students
Collaborators: Sandeep Chowdhury, Scarlet Hu and Shencun Li