Freda is a Product Manager, a world traveller, and a human observer intrigued by tech based in the USA.

Who am I, really?

An experienced Product Manager working in both SaaS Fin-tech Start-up and E-Commerce industry and a current Information Science Grad Student. Able to and enjoy collaborating cross-functionally. Aim to build impactful products that solve user needs and create business values through both human-centric and data-driven approaches.

My Skills

My multidisciplinary background in Human-Computer Interaction and hands-on work experience in different paced industry allow me to speak the languages of different teams, adapt to changes, and build products with both user experience and business objectives in mind.

Product Strategy

• Roadmap Planning

• A/B Testing

• Project Management

Product Design

• User Story

• Wireframe

• Persona

UX Research

• User Interview

• Experiment Design

• Usability Testing

Data Analytics & Programming

• Front-End Dev

• Python

• SQL

Select Work

Featured
Live Agent Resource Management System
Live Agent Resource Management System

A Machine Learning Model based semi-automatic system that dynamically controls the real-time traffic to live agents

Taskbot Answer Structure
Taskbot Answer Structure

A systematic chatbot answer structure with user-centric elements to improve customer satisification for after-sales customer service

Shuffle
Shuffle

A refreshing grouping system for proactive interaction between students

Collaborators: Sandeep Chowdhury, Scarlet Hu and Shencun Li